Refund Policy – ​​DouxPas

Refund Policy – ​​DouxPas

At DouxPas , your satisfaction is essential. If an item does not suit you, you have the right to withdraw, and we explain the return and refund conditions here.

🕒 Withdrawal period

In accordance with the law, you have 14 days from receipt of your order to inform us of your wish to return one or more items, without the need for justification.

✅ Conditions for an accepted return

Returned items must:

  • Be in their original condition (unworn, unwashed)

  • Be returned in their original packaging

  • Do not show any signs of use

Any returned item that does not meet these conditions may be refused.

📦 How to make a return

Before making a return, please contact us at:
📧 contact@douxpas.com

Please indicate:

  • Your order number

  • The article(s) concerned

  • The reason for return (optional)

  • A photo if the product is damaged or non-compliant

You will then receive by email all the instructions necessary to make the return.

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